Job Description

Position: Store Manager

40 hours/ week

Morning Shift: 5 AM to 1 PM

Locals only

Need clean background

Minimum Experience: At least 2+ years of experience in a gas station, convenience store, retail, or closely related environment, with preference for candidates who have prior supervisory or management experience.

Experience in a gas station is highly preferred

Minimum Qualifications

• At least 2+ years of relevant gas station/convenience-store experience.
• Previous supervisory or management experience preferred.
• Strong customer-service and communication skills.
• Ability to supervise employees and coordinate daily store operations.
• Ability to handle cash, sales transactions, deposits, inventory, and basic store records.
• Ability to work flexible hours, including weekends, holidays, opening, and closing shifts as required.
• Ability to maintain a professional and safe working environment.
• Ability to follow company policies and applicable federal, state, and local requirements.

Managerial Responsibilities

1. Store Operations Management

• Oversee daily store operations and ensure smooth opening and closing procedures.
• Monitor POS operations, cash handling, refunds, discounts, and register balancing.
• Ensure compliance with all Standard Operating Procedures (SOPs).

2. Team Leadership & Staff Supervision

• Lead, motivate, and supervise all store employees.
• Conduct employee orientation and on-the-job training for new staff.
• Assign duties, monitor performance, and provide regular coaching and feedback.

3. Scheduling & Attendance Management

• Prepare and maintain staff work schedules.
• Monitor employee attendance, punctuality, and leave records.
• Address attendance issues and coordinate payroll-related information.

4. Inventory & Stock Management

• Oversee receiving, verification, and stocking of inventory.
• Conduct regular inventory audits and stock reconciliation.
• Monitor product expiration dates and implement markdowns where necessary.
• Coordinate product ordering with approved vendors and suppliers.

5. Vendor & Supplier Coordination

• Maintain effective communication with suppliers.
• Place and track purchase orders.
• Resolve delivery discrepancies and ensure timely replenishment of inventory.

6. Sales & Financial Control

• Monitor daily sales performance and analyze sales reports.
• Ensure accurate cash management and financial reporting.
• Identify opportunities to improve sales and profitability.

7. Customer Service Excellence

• Ensure exceptional customer service standards are maintained.
• Resolve customer complaints promptly and professionally.
• Promote customer loyalty programs and encourage customer feedback.

8. Safety & Regulatory Compliance

• Ensure compliance with company policies and all applicable federal, state, and local regulations.
• Conduct routine safety inspections and maintain a safe working environment.
• Ensure proper food handling, sanitation, and workplace safety practices.

9. Loss Prevention & Security

• Monitor store security through CCTV and regular inspections.
• Investigate and report theft, shrinkage, or security incidents.
• Implement loss prevention measures to minimize inventory losses.

10. Reporting & Documentation

• Prepare daily, weekly, and monthly operational reports.
• Maintain accurate records for sales, inventory, attendance, and incidents.
• Submit required reports to senior management in a timely manner.

11. Performance Management

• Evaluate employee performance and conduct regular performance reviews.
• Identify training needs and implement continuous staff development.
• Support succession planning and employee growth initiatives.

12. Company Policy Compliance

• Enforce the company's Code of Conduct, attendance policy, dress code, and operational policies.
• Ensure all employees follow company standards and procedures consistently.

13. Technology & Systems Management

• Ensure proper utilization of POS, Modi soft, App Sheet, and other company systems.
• Maintain system accuracy and coordinate with support teams when technical issues arise.

14. Continuous Improvement

• Analyse operational performance and customer feedback.
• Recommend improvements to enhance efficiency, customer satisfaction, and profitability.
• Participate in regular management meetings and implement approved action plans.

15. Operational Accountability

• Take full responsibility for overall store performance, staff productivity, customer satisfaction, inventory accuracy, and regulatory compliance.
• Ensure the store consistently achieves operational and financial objectives established by management.

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