Job Description

TITLE: Regional IFS Manager DEPARTMENT: Service

REPORTS TO: Service Operations Manager SUBORDINATES: Service Technicians

LOCATION: Middleburg Heights, OH FLSA STATUS: Exempt

APPROVED/REVISED DATE: October 2026 

Brewer-Garrett is a facility solutions provider focused on helping organizations operate smarter, more efficiently, and more sustainably. We specialize in making buildings perform at their best through HVAC, electrical, automation, plumbing, and energy-focused solutions-from system design and installation to optimization, retrofits, and ongoing support.

We are a solution-based business with a proven track record of improving comfort, reliability, and energy performance while reducing operating costs and environmental impact for our clients. Our company is built on the talent and experience of our associates. We value collaboration, accountability, and innovation, and we are committed to providing an environment where team members can do meaningful work, solve complex challenges, and grow their careers.

POSITION SUMMARY:

The IFS Regional Operations Manager is responsible for overseeing the implementation, execution, and continuous improvement of integrated facilities management services across assigned accounts and/or regions.

This role provides leadership over operational performance, budgeting, staffing, subcontractor management, client relations, and contract compliance while ensuring all facilities services are delivered safely, efficiently, and in accordance with company and client expectations.

The IFS Regional Operations Manager serves as the primary point of contact for clients and internal stakeholders regarding facilities operations and has authority to negotiate change orders, new work, and subcontractor/vendor agreements as necessary. This position is responsible for ensuring operational excellence while driving cost-effectiveness, process improvement, and customer satisfaction.

KEY RESPONSIBILITIES:

Operations Management

• Direct and oversee recurring repairs, maintenance, and service operations across assigned facilities/accounts.
• Ensure all facilities maintenance and operational services are performed in compliance with contractual obligations and company standards.
• Monitor and manage preventative maintenance programs to ensure timely and efficient service delivery.
• Develop and maintain contingency, emergency response, fire prevention, safety, and property maintenance management plans in alignment with client requirements.
• Ensure effective allocation of labor, equipment, and materials to support operational needs.
• Troubleshoot and resolve technical, operational, and service-related issues.

Financial / Budget Management

• Monitor and manage operational budgets, financial reporting, and cost controls.
• Oversee financial forecasting and operating expenses to ensure profitability and contract performance.
• Review and approve payroll and labor allocations related to assigned operations.
• Track and manage subcontractor/vendor expenses and contract expenditures.

Client / Contract Management

• Serve as the primary client-facing representative for formal operational discussions and issue resolution.
• Maintain strong working relationships with clients, building owners, tenants, and on-site stakeholders.
• Ensure contract compliance across all assigned accounts.
• Negotiate change orders, scope modifications, and additional work requests with clients and subcontractors.

Quality / Compliance

• Conduct inspections of facilities, maintenance activities, and repair work to ensure quality standards and contract compliance.
• Ensure accurate and timely preparation/submission of operational and management reports.
• Maintain all required records, reports, and documentation related to facility operations.

SALES RESPONSIBILITIES:

• Identify and communicate qualified IFS sales opportunities/leads to Service leadership.
• Promote Brewer-Garrett's capabilities and services to clients, building owners, tenants, and industry contacts.
• Support business development initiatives by maintaining positive client relationships and identifying growth opportunities.

SUPERVISORY RESPONSIBILITIES:

• Hire, onboard, train, develop, and manage maintenance, administrative, and operational personnel.
• Conduct performance evaluations and provide coaching/development opportunities to direct reports.
• Coordinate pre-employment screenings including background checks and drug testing.
• Monitor staff performance, work quality, and productivity

QUALIFICATIONS:

• Bachelor's degree in Engineering, Facilities Management, Business, Construction Management, or related field preferred; equivalent combination of education and experience may be considered.
• Minimum of 5+ years of progressive operations/maintenance/facilities management experience required.
• Prior supervisory/management experience required.
• Experience managing budgets, contracts, and subcontractors strongly preferred.
• Professional licensure/certifications preferred.
• Strong knowledge of commercial building operations and maintenance functions

KNOWLEDGE, SKILLS & ABILITIES:

• Strong understanding of facilities management, operations, maintenance, and repair processes within commercial and/or industrial environments.
• Knowledge of budgeting, forecasting, financial reporting, and cost control practices.
• Ability to read and interpret contracts, scopes of work, technical documents, and maintenance/service reports.
• Strong leadership and supervisory skills with the ability to motivate, coach, and develop employees.
• Excellent interpersonal and communication skills with the ability to effectively interact with clients, vendors, subcontractors, and internal stakeholders.
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Demonstrated problem-solving and decision-making abilities in fast-paced operational environments.
• Ability to negotiate effectively with clients, subcontractors, and vendors.
• Proficiency with Microsoft Office Suite and standard business software applications.
• Understanding of safety regulations, OSHA requirements, and general workplace compliance standards.

WORKING CONDITIONS:

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires regular travel by car to perform the required functions. Travel by airplane may be occasionally required.

• Mustbeableto drive and travel to various locations, local, regionally, and outside of Ohio.
• Whileperformingthedutiesofthisjob,theemployeeisoccasionallyrequiredtostand;walk;sit; handle, or feel objects, tools, or controls; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies up to 20 pounds.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of the job.

• May require standing, walking, sitting, climbing stairs, or reaching with hands and arms
• May require lifting, carrying, or moving materials, equipment, or supplies (insert weight range as appropriate)
• May require accessing mechanical equipment, ladders, or confined spaces, depending on role responsibilities
• Specific physical requirements can be customized by position

BENEFITS:

• Medical, Dental, and Vision
• 401(k) with Employer Match
• Employer-paid STD, LTD
• Life and Critical Care Insurance
• HSA & FSA
• Employee Assistance Program
• Paid-time off
• On-site gym
• Open-door policy
• Collaborative culture

Apply now to find out why our Associates think that Brewer-Garrett is a great place to work!

Brewer-Garrett is proud to be a Drug-Free Workplace.

Brewer-Garrett is an equal opportunity employer, all qualified job applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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