This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Workforce Operations Manager based in the United States. We are looking for a results-driven Workforce Operations Manager to lead and optimize staffing operations across a multi-state service organization. In this role, you will oversee a team of Staffing Liaisons, ensuring workforce capacity is effectively aligned with client needs and service demands. You will use data analytics, forecasting, and performance insights to improve caregiver utilization, reduce staffing gaps, and strengthen operational efficiency. Working closely with clinical, recruiting, onboarding, scheduling, and operational teams, you will develop scalable workforce strategies that support business growth and service continuity. This position offers the opportunity to shape workforce planning processes, drive measurable improvements, and build a high-performing team in a fast-paced environment. The role is fully remote, with working hours primarily aligned with the US East Coast. Accountabilities - Lead, coach, and develop a team of Staffing Liaisons responsible for matching caregivers with client requirements and maintaining continuity of services across multiple states. - Develop and implement workforce planning, capacity management, and staffing optimization strategies to maximize caregiver availability and utilization while reducing unfilled client hours. - Analyze workforce, recruiting, staffing, and service delivery data to identify trends, capacity gaps, operational challenges, and improvement opportunities. - Establish and monitor key performance indicators (KPIs), dashboards, forecasts, and reporting tools to support informed, data-driven decisions. - Translate client staffing demand into actionable recruiting and workforce requirements, ensuring staffing capacity meets current and future service needs. - Collaborate with Clinical Operations, Client Intake, Onboarding, Scheduling, Recruiting, and other operational stakeholders to anticipate and resolve workforce challenges.
- Monitor staffing performance and implement improvement plans to strengthen service coverage, responsiveness, caregiver utilization, and overall operational results. - Set clear performance expectations, accountability standards, and development objectives for the Staffing Liaison team. - Identify operational inefficiencies and lead continuous improvement initiatives to enhance productivity, consistency, scalability, and service delivery. - Optimize workflows, workforce management practices, and technology utilization across different markets. - Ensure standardized processes, accurate documentation, and consistent use of operational systems across all regions. - Contribute to strategic initiatives involving organizational growth, workforce forecasting, recruiting strategies, capacity planning, and operational excellence. Requirements - At least 3 years of people management experience in healthcare, human services, staffing, recruiting, workforce operations, or another high-volume service environment. - Proven track record of leading teams toward measurable performance objectives, KPIs, and accountability targets. - Demonstrated experience in workforce planning, staffing optimization, scheduling, recruiting, capacity management, or workforce deployment. - Recruiting or talent acquisition experience is strongly preferred, particularly in high-volume or hard-to-fill workforce environments. - Strong analytical capabilities and experience using data, forecasting, reporting, and performance metrics to guide operational decisions and improve outcomes. - Proven ability to improve workforce utilization, reduce staffing shortages or service gaps, increase coverage, and enhance operational efficiency. - Experience developing, managing, and interpreting KPIs, dashboards, forecasts, and performance reports.
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