Job Description

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp needs a highly organized operator to make immigration and mobility work feel clear, responsive, and scalable. This role will spend roughly half its time coordinating active cases and employee communications in tandem with an external counsel program with embedded services, and half building the workflows, dashboards, AI tools, and operational infrastructure that reduce manual work. The Associate will operate within established policies, escalate legal or non-standard issues promptly, and streamline operations for scale. What You'll Do Case coordination and employee service (~50%) - Coordinate active immigration, work-authorization, relocation, and business-travel cases with employees, external counsel, vendors, and internal partners. - Maintain accurate case trackers, deadlines, required documents, status updates, and handoffs from intake through completion. - Give employees timely, compassionate, plain-language process updates; route legal questions, pathway decisions, and exceptions to counsel or the Lead.

- Surface cases at risk early and ensure the right owner has a clear next action. - Support our external counsel’s embedded services by providing dependable operational support, case updates, and guidance within approved policies. Workflow, AI, and operations (~50%) - Build and maintain centralized workflows, intake forms, templates, knowledge resources, and AI-enabled tools that streamline routine work. - Own the immigration and mobility case tracker and dashboard: data quality, reporting, aging cases, key dates, operational metrics, and risk visibility. - Turn recurring employee and stakeholder questions into approved self-service content and consistent communication templates. - Test and document tools and automations with appropriate privacy, data-quality, and human-escalation controls. - Identify recurring friction in cases, handoffs, and vendor interactions; bring specific improvement recommendations to the Lead. Program and vendor support - Prepare case trends, SLA performance, employee feedback, and unresolved risks for vendor/counsel meetings and QBRs. - Follow through on vendor commitments and escalate missed deadlines, unclear ownership, and repeat quality issues. - Keep playbooks, templates, and operational documentation current; help build team coverage and continuity. What You Need - 3+ years in People Operations, immigration operations, global mobility, employee lifecycle operations, or another high-detail service environment. - Strong process-management skills, attention to detail, and proven ability to manage many deadlines without dropping follow-through. - Hands-on experience improving a workflow with AI, automation, spreadsheets, dashboards, ticketing, or related tools. - Clear, empathetic written communication and sound discretion with sensitive employee information. - Comfort working within defined policies, recognizing risk, and escalating promptly.

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