Job Description

Responsibilities

An individual contributor that maintains the physical security of personnel and property within local IGT facilities by enforcing all IGT security directives and regulations.

• Primary focus of the position is upon maintaining security of personnel and property of assigned facility
• Observes facilities from a fixed post or by patrolling on foot
• Monitors behavior and enforces security regulations
• Identifies and reports violators as appropriate
• Communicates security violations or other threats to physical security (fire, disorder, any emergency)
• Serves as first point of contact in emergency situations
• Serves as liaison to law enforcement, fire agency personnel, or emergency medical personnel from federal, state, or local agencies
• Prepares reports of all incidents involving criminal and security violations

Security Operation Center

• Receives, reviews and trouble shoots level 1 security equipment failures
• Monitors security officer current assignments
• Ensures calls are resolved
• Documents shift activity in the Daily Activity Log
• Monitors access control, intrusion detection, fire alarm, and video surveillance systems
• Monitors CCTV with the use of the Ultrakey system. Understands how to reset the Ultrakey system when needed

Customer Service

• Proactively maintains an environment that is safe and secure in appearance and in actuality
• Provides professional and courteous service at all times
• Attempts to diffuse or prevent dangerous or criminal activities whenever possible
• Educates IGT employees with regard to security policies and regulations
• Assists IGT employees with issues relating to security (security escorts, providing directions, assisting with badging, etc.)
• Provides assistance with the shipment of the monthly USB's

Communications/Interactions

• Promotes an ongoing attitude of customer service
• Internal contacts are limited to the department served
• External contacts are infrequent
• Receives and transmits semi-routine information requiring little explanation or interpretation

Assignment of Work

• Work is subject to close supervisory oversight and review
• Detailed instructions are given on new assignments
• Follows established procedures on recurring assignments
• Escalates all or most non-routine issues or problems to senior personnel for resolution

Qualifications

Knowledge/Skills/Experience

• Has basic knowledge of the department's procedures
• Has basic knowledge of skills in:
• Federal, state, local laws and ordinances
• Security/law enforcement equipment
• Security protective systems (fire alarms, building access, etc.)
• CCTV experience
• Associate's Degree/High School Diploma or equivalent
• Typically has 1 to 2 years of experience in security

Has the following certifications:

• CPR certification
• First Aid
• AED

Pay range is $17 - $21 per hour depending on experience. 

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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