We are looking for an experienced Dynamics CRM Tech Lead/Architect with strong hands-on experience in Microsoft Dynamics 365 CRM Online, Dataverse, Power Platform, integrations, solution architecture, and CRM deployments .
Strong functional understanding of CRM across various domains, especially Sales and Service modules .
Deep expertise in Dataverse and Microsoft Power Platform .
Strong experience with:
Power Automate and Connectors
Power Apps
CRM Plugins and JavaScript
CRM data modeling
Workflow automation
Experience designing and developing CRM integrations using various patterns, including:
API-based integrations
ETL
Batch jobs
App-based/ISV solutions
Experience designing and executing large-scale CRM data migrations using tools such as Azure Data Factory, Synapse, or Microsoft Fabric .
Strong knowledge of CRM Solutions, ALM, environment management, and deployments .
Experience with OOB Reports, Dashboards, and Power BI .
Knowledge of data platforms connected to CRM, including Microsoft Fabric and Azure Synapse .
Experience with Copilot in D365/M365, Copilot Studio, Azure AI Foundry , and development of agents/chatbots.
Experience with requirements gathering, solution design, and technical documentation .
Strong troubleshooting and problem-solving skills with the ability to collaborate effectively with development teams.
Strong experience with Microsoft Dynamics CRM Online .
Excellent communication and stakeholder management skills.
D365 Certification: PL-600, PL-200, or AB-100.
Knowledge of Azure components ; AZ-900 certification preferred.
Work effectively within an Agile delivery model .
Engage with client stakeholders to understand requirements and design solutions.
Provide effective CRM solutions within tight delivery timelines.
Conduct CRM solution approach and architecture workshops .
Create High-Level Technical Design (HLTD) documentation.
Design CRM data and integration solutions.
Manage CRM environments for development, testing, UAT, and production .
Provide deployment and production support for CRM solutions.
Collaborate with technical and functional teams to troubleshoot and resolve application issues.
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