For more than 70 years, TBC Corporation has been a leader in the mobility industry and one of North America’s largest marketers and distributors of automotive replacement tires through wholesale operations. Additionally, TBC responds to the needs of consumers in search of total car care at nearly 470 franchised tire and automotive service centers under the award-winning Big O Tires® brand. TBC is headquartered in Palm Beach Gardens, Florida.
With $5 billion in revenue and more than 3,000 employees in the U.S. and Mexico, TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers and with proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018, Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.
Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:
The Director of Digital Marketing is responsible for the strategy, governance, execution, optimization and performance of all digital marketing programs supporting Big O Tires franchise growth, customer acquisition, retention, appointment generation, car count growth and revenue performance. The role leads the digital marketing team and owns the digital roadmap across Paid Search, SEO, Local SEO, Demand Generation, CTV, website modernization, analytics, attribution, AI search readiness, local listings, vendor management and digital transformation initiatives. The position serves as the primary liaison between Marketing, IT, Analytics, Operations, Finance, agency partners and franchisees.
This is an onsite position located in Palm Beach Gardens, FL. Relocation assistance may be provided.
Grow Digital Acquisition, Revenue & Car Count
Direct responsibility for driving traffic, appointments, conversion, car count, revenue, and ROI across all digital acquisition channels, including paid search, organic and local search (SEO), Demand Generation, CTV, affiliate marketing, display advertising (remarketing, programmatic, addressable media, direct buys), comparison shopping engines, merchant center programs, social media, local listings, and emerging digital channels.
Manage Channel Performance
Lead and optimize all digital marketing channels, including paid search, SEO, local search, affiliate marketing, display advertising, social media, Demand Generation, CTV, Google Business Profiles, local listings, and digital attribution programs. Develop reporting frameworks and performance reviews to identify growth opportunities and improve marketing effectiveness.
Oversee Budgeting, Forecasting & Reporting
Partner with Marketing, Finance, and Executive Leadership to manage annual planning, budgeting, forecasting, and reporting processes. Own monthly, weekly, and daily measurement of traffic, appointments, leads, car count, revenue, spend, ROI, ROAS, SEO performance, and other critical business KPIs.
Maintain a Constant Level of Optimization
Drive continuous performance improvement through:
Lead Website Modernization & Digital Experience
Provide leadership for website modernization initiatives including CMS strategy, customer experience improvements, website merchandising, conversion optimization, technical platform enhancements, mobile experiences, content governance, and digital product roadmaps.
Lead SEO, Local Search & AI Search Readiness
Own enterprise SEO strategy, technical SEO governance, local search visibility, structured data initiatives, and AI search readiness. Partner with IT and development teams to ensure proper implementation of SEO requirements, search visibility improvements, crawl and indexation controls, and evolving search technologies.
Drive Digital Innovation & Emerging Technology
Serve as the digital thought leader for Big O Tires, identifying emerging technologies, customer trends, competitor activity, AI-driven opportunities, evolving search platforms, attribution capabilities, and innovative marketing solutions that drive business growth.
Lead Attribution, Analytics & Measurement Strategy
Partner with Analytics and Technology teams to develop best-in-class measurement capabilities, including:
Support Omnichannel & CRM Strategies
Support digital strategies that drive brand growth through omnichannel customer engagement, including geo-targeting, local store traffic initiatives, cross-channel purchasing behavior, customer lifecycle marketing, email acquisition, personalization, and audience segmentation strategies.
Lead Vendor & Agency Partnerships
Manage strategic relationships with agencies, technology vendors, and digital partners. Oversee performance, contracts, business reviews, roadmap planning, implementation support, and optimization efforts to maximize return on investment.
Drive Cross-Functional Digital Governance
Serve as the primary liaison between Marketing, IT, Analytics, Operations, Finance, Franchise Development, and Executive Leadership. Lead prioritization of digital initiatives, business case development, project governance, resource planning, and roadmap execution.
Develop Team Talent & Organizational Capability
Recruit, lead, coach, and develop a high-performing digital marketing team. Establish clear performance expectations, foster innovation, support career development, and build future leadership capabilities within the organization.
Support New Store Growth Initiatives
Establish and govern digital launch processes for new store openings, including local listings, Google Business Profiles, local SEO, media activation, promotional support, review generation, and customer acquisition planning.
Other Duties as Assigned
Perform other duties and responsibilities as assigned in support of business objectives.
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