Job Description

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About us:

Avail Solutions was founded in 1999 and is a 24/7 behavioral health crisis hotline with two locations in Texas (Tyler and Corpus Christi). We contract with community agencies to provide professional, quality mental health services to callers in need of crisis support, mental health or substance use intake services, or emergency outreach screenings.

The Crisis Worker position:

As a Crisis Worker, you will work from our call center and receive inbound calls from individuals needing crisis intervention due to suicidal/homicidal risk, psychosis, or severe deterioration. A screening is conducted on each call and if risk is present, steps are taken to ensure the individual's safety; in the absence of risk, supportive listening and coping strategies are offered. In addition to answering the crisis line, the Crisis Worker also provides emergency outreach screenings from our call center via televideo to individuals located at the hospital, jail, or police department who are an imminent risk or experiencing psychosis and in possible need of hospitalization. (Training provided.)

What we are looking for:

The Crisis Worker must be able to utilize rapport building, demonstrate empathy, and maintain professional communication during the crisis call. As these calls are documented electronically, the Crisis Worker must also demonstrate professional writing skills. Our priority is being able to attend to the callers quickly, therefore, in order to minimize disruption to crisis hotline operations, attendance and punctuality are of utmost importance.

What is required from you:

• A bachelor's degree in the behavioral health field (i.e. social work, psychology, sociology, counseling, etc.)
• A valid state issued driver's license or ID; must successfully pass a background check
• Computer literate with typing skills of at least 40 WPM with 90% accuracy (typing test will be administered)
• Ability to work in an inbound phone-intensive/call center environment. (This position is NOT remote.)

What we offer you:

• Starting pay of $21.00/hr (plus $1.00/hr for hours worked between 4PM-12AM and $2.00/hr for hours worked between 12AM-8AM).
• Differential pay available for bilingual
• Paid Time Off (16 days for first year; 19 days per year after first year)
• SIMPLE IRA plan available, with company matching up to 3%
• Medical Insurance offered (company pays 60% of Recommended Plan)
• Opportunity for extra hours/ overtime pay
• Opportunity for advancement/ promotion to Supervisor status

Shift Hours: (assigned shift determined based on the needs of the company and availability)

• Evening Shift (4:00 PM - 12:30 AM), five days a week, to include every other weekend
• Night Shift (12:00 AM - 8:30 AM), five days a week, to include every other weekend
• 12 hour Night Shift (12:00 AM - 12:30 PM), three days a week, to include every other weekend

If you are interested in this rewarding opportunity to be a lifeline to others and feel you may be an excellent candidate for this position, we invite you to apply for immediate consideration.

Job Type: Full-time

Pay: From $21.00 per hour

Schedule:

• 12 hour shift
• 8 hour shift

Application Question(s):

• Are you willing to complete a criminal background check?
• Are you available to attend a paid training during the day (M-F, 8AM-4:30PM) for four to six weeks?

Education:

• Bachelor's (Required)

Work Location: In person

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